These terms govern your use of the website at dronepoint.help (the "Site") and set out the general basis on which Dronepoint Events Sdn Bhd (Reg. No. 202301045218 (1538726-P)) ("Dronepoint", "we") provides event management services. Specific engagements are always governed by a signed service agreement, which prevails over these terms where they differ.
1. Use of the Site
The Site is provided for general information about our services. You agree not to misuse it — including attempting to gain unauthorised access, submitting false enquiries in bulk, scraping content for republication, or interfering with its operation. We may suspend or restrict access to the Site at any time without notice.
2. Information, not advice
Content on the Site, including articles in our Insights section, reflects our professional experience and is provided in good faith for general guidance. It does not constitute professional advice for your specific circumstances, and we accept no liability for decisions made solely on the basis of Site content.
3. Enquiries and proposals
Submitting an enquiry through the Site creates no obligation on either party. Proposals, concepts and budgets we prepare remain our intellectual property until a service agreement is signed and the relevant fees are paid; they are shared for your evaluation only and may not be given to another agency or supplier for execution.
4. Engagement of services
Event management engagements are confirmed by written agreement setting out scope, deliverables, fees and payment schedule. Unless that agreement states otherwise: quoted fees exclude applicable Malaysian taxes; third-party supplier costs are passed through at cost with our management fee stated separately; and changes to confirmed scope are documented and priced before implementation.
5. Client responsibilities
Successful events depend on timely decisions. Clients agree to provide approvals, content and information by the dates in the project timeline, to hold necessary rights in materials they supply (logos, footage, music licensing where applicable), and to ensure their own compliance with laws applying to their event content and invitees.
6. Cancellation and postponement
Cancellation and postponement terms, including the treatment of deposits and supplier commitments, are set out in each service agreement. Our standard framework provides staged cancellation charges reflecting costs actually committed at the date of cancellation, and we work to recover or reallocate supplier deposits wherever contracts allow. See also our Return & Refund Policy.
7. Intellectual property
Site content, including text, photography and design, belongs to Dronepoint or its licensors and may not be reproduced without written permission. Event concepts we develop are licensed to the client for the contracted event; reuse for subsequent events requires our agreement.
8. Liability
Nothing in these terms excludes liability that cannot be excluded under Malaysian law. Subject to that, our aggregate liability arising from an engagement is capped at the management fees paid for that engagement, and we are not liable for indirect or consequential losses, or for failures caused by events beyond reasonable control, including venue closures, severe weather, epidemics and acts of authority.
9. Governing law
These terms and any dispute arising from use of the Site or our services are governed by the laws of Malaysia, and the courts of Kuala Lumpur have exclusive jurisdiction.
10. Contact
Questions about these terms can be sent to [email protected] or Unit 9-3, Level 9, Menara UOA Bangsar, 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia.